Our web catalog is constantly changing. We are constantly running Special Offers and Monthly Sales. We recommend that you check back often to see what's new.

Terms

Geographic Order Area - At the present time, we only accept orders from the continental United States.

Payment - We accept MasterCard, Visa, Discover and American Express.

Return Policy - All returns must be pre-approved by Parrot Bonanza in order to receive credit. Email us and describe the problem. We will then issue you a RMA number (Return Material Authorization) along with shipping instructions. Our warehouse must receive all merchandise before credit is issued. Billing adjustments will be made to the credit card used to order the merchandise. Merchandise must be in its original packaging, unopened, and in resalable condition to receive full credit. Returns are subject to a 15% restocking and handling charge when these conditions are not met. Returned merchandise that is unsalvageable or discontinued, and expired food items will be disposed of at the customer’s expense with no credit issued. Merchandise is not returnable after 30 days.

Damaged Merchandise - Making claims to the carrier for damage is your responsibility. When we ship your packages via UPS and FedEx, the contents are in good order and adequately packaged to prevent damage. Sometimes accidents happen in transit. Both UPS and FedEx provide insurance for packages shipped by them. Their claim procedure requires that you contact them upon receipt of the damaged goods. We cannot authorize credit for damaged merchandise unless you follow the UPS or FedEx procedure and they acknowledge the claim. The UPS claim telephone number is 800-742-5877. FedEx's claim number is 800-463-3339.

Order Processing Time - Normally, your product is shipped within 2 business days of the receipt of the order. If an item is backordered and we expect to receive it within 7 days, we may hold your order until the backordered item is received. We will notify you by email if there is a delay in shipping the order beyond 2 business days. If an item is backordered for more than 7 days, we may elect to delete the item from your order, crediting you for both the item and associated freight charges.

Shipping - We ship via UPS or FedEx. As soon as your order is shipped, we send you an email with a tracking number directly linked to the UPS or FedEx website. You can track your package from their site so that you can anticipate it's arrival.


New on 12/27/05 - Check out our new Shopping Cart program. We've been working for several months to create a Shopping Cart that will work for us. Our new Shopping Cart program was created to resolve a constant area of frustration... Shipping Charge calculation. This program currently interfaces with UPS, FedEx and the USPS to calculate the exact shipping charge from our warehouse to your zip code.

Listed below are some features that our new Shopping Cart Program does for you and us now:

  1. Automatic Order Acknowledgement Letters. - 12/27/05
  2. Order Tracking Emails with dynamic links direct to UPS, FedEx and the USPS (no cut and paste required). - 12/27/05
  3. Customer Satisfaction Surveys - 1/12/06
  4. Previous Order Recall. December 2006
  5. Ability to differentiate between Newsletter, Website and Ad Campaign customers. - 12/27/05
  6. Split Shipment Orders. - 12/27/05
  7. Product Tracking statistics. - 12/27/05
  8. Coupons, Specials, Customer Referral Credits. November 2006
  9. Notification when previously ordered items are on special again. November 2006
  10. Organization Discounts - November 2006
  11. Faster Order Entry and Processing. - 12/27/05
  12. 8+ methods for Product Search. - 12/27/05
  13. Customer Information Look-Up and Form Fill-In. - 12/27/05
  14. Safe SSL Order Processing. - 12/27/05
  15. Direct Interface to our accounting software.

We are interested in your feedback regarding our new system. Our Shopping Cart program will be under continuous development, so if you'd like to see something changed, let us know and we'll consider it. Since we wrote it ourselves, we aren't locked into anyone's system.

Please, if you haven't done so already, add your name to our mailing list. By being on the list, we'll notify you about what's on sale so you won't miss a bargain!

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Click Here to browse our web catalog.

Note... We are working on a printed catalog, but it's not ready yet. Check back again for an update.